Orders in excess of £200 include free delivery to the doorstep anywhere in LL18 and LL19 postcodes. Delivery outside these areas will be subject to a delivery charge agreed as part of the sale. We do not deliver further than 30 miles from our premises.
We reserve the right to deliver only to the registered address of the cardholder.
All appliances must be signed for on delivery.
We will wherever possible carry appliances inside but it is your responsibility to inform us at the point of sale of any factors which may affect ease of delivery including inter alia narrow doors, stairs, and steps or parking.
Where possible, and requested at point of sale, our staff will connect appliances to compatible plumbing and electrical services. We cannot be held liable for faulty connections. We will not be involved in any alterations or providing additional equipment of any kind especially involving carpentry or specialist electrician or plumbing expertise. This connection service will not be completed if we experience extreme difficulties.
Whilst we take pride and care when carrying out deliveries we will not be held liable for any accidental damage however caused.
We will remove your old appliance at the rate applicable at the time of ordering and undertaken on the basis of one for one at the time of delivering your new machine. This charge can vary from time to time as a result of current legislation and external forces.
We will do our best to deliver within the time agreed with you but cannot be held liable for delays dues to circumstances beyond our control. When a pre-arranged and agreed day has been given for delivery and that delivery fails due to there being no one at the address to sign for the goods, the customer may be liable to pay a failed delivery charge.
Where a delivery date cannot be fixed at point of sale we will contact you and provide a specific despatch date as soon as the goods are ready for delivery.
The customer is asked to closely inspect the goods upon delivery for any cosmetic defect before signing the delivery receipt. Damaged goods should not be accepted. We will return the rejected items to our warehouse and endeavour to replace them as soon as possible.
It is recommended that all customers should read the instruction booklets normally supplied by manufacturers before operating a new appliance. Often, problems that may initially seem like a fault can be rectified quickly and easily by referring to this documentation.
Customers should keep this receipt in case of need for future reference.